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ChinaCare PassagePATIENT COORDINATION
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INSURANCE COORDINATION & CLAIMS PREPARATION

Help with insurance questions
before your hospital visit.

Understand how insurance may work for planned care in China. Start with your policy, then confirm the hospital, treatment, and payment arrangements in writing.

Ask about insurance coordination
A healthcare setting, for illustration CHINACARE PASSAGE

POLICY COORDINATION

Insurers & related organizations: reference directory

We assist policyholders with hospital and insurance communication. Search the name on your policy or membership card to start a coordination inquiry.

A listed organization does not mean every policy covers treatment in China or supports direct billing. Confirm mainland-China coverage, planned care, pre-existing conditions, exclusions, limits, and pre-authorization with your insurer in writing. We do not sell insurance, underwrite risk, or guarantee reimbursement.

80 entries
International

Allianz Care

安联保险（Allianz）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

AXA Global Healthcare

安盛全球健康险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Bupa Global

保柏全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Cigna Global

信诺全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Aetna International

安泰国际

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

William Russell

威廉·罗素

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

APRIL International

APRIL国际

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Services & other entities

MSH International

万欣和（MSH）

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
International

Now Health International

Now健康国际

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

IMG Global

IMG全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Foyer Global Health

Foyer全球健康险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

ALC Health

ALC健康

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Integra Global

Integra全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Generali Global Health

忠利全球健康险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Services & other entities

Henner

Henner

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
Services & other entities

Allianz Partners

安联世合

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
Services & other entities

WTW (Willis Towers Watson)

韦莱韬悦

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
Services & other entities

Aon

怡安

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
International

UnitedHealthcare Global

联合健康全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Ping An Health

平安健康

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

China Life

中国人寿

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

China Taiping

中国太平

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

AIA China

友邦保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Cigna & CMB

招商信诺

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

ICBC-AXA

工银安盛

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Generali China Life

中意人寿

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

AXA Tianping

安盛天平

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

China Pacific Insurance

中国太平洋保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Taikang Insurance

泰康保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

ZhongAn Insurance

众安保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Fosun United Health

复星联合健康

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Dajia Insurance

大家保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Sunshine Insurance

阳光保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Huaxia Insurance (policy name)

华夏保险（保单名称）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Sun Life Everbright

光大永明

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

BOC Life

中银人寿

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Aegon THTF

同方全球

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Mainland China

Sino-US United MetLife

中美联泰大都会

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

AIA Hong Kong

友邦保险（香港）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Prudential Hong Kong

保诚（香港）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Manulife Hong Kong

宏利（香港）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

BOC Life Hong Kong

中银人寿（香港）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Tokio Marine HCC

东京海上HCC

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

SOMPO Small Amount & Short Term Insurance

SOMPO少额短期保険

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Mitsui Sumitomo Insurance

三井住友海上

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Dai-ichi Life

第一生命

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Meiji Yasuda Life

明治安田生命

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

AIG Japan

美国国际集团日本

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Samsung Life

三星生命

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Meritz Fire & Marine

Meritz火灾海上

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Samsung Fire & Marine

三星火灾海上

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Prudential Singapore

保诚（新加坡）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Great Eastern Life

大东方人寿

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Income Insurance (NTUC Income)

职总英康

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

AIA Singapore

友邦（新加坡）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Bajaj Allianz

巴贾杰安联

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

ICICI Lombard

ICICI伦巴第

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

HDFC (confirm legal insurer on policy)

HDFC（核对保单承保主体）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Services & other entities

Bumrungrad insurance services (hospital contact)

康民国际医院保险服务（医院联络）

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
Regional

Bangkok Insurance

曼谷保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Allianz Ayudhya

安联暹罗

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Regional

Zurich Life (Southeast Asia)

苏黎世人寿（东南亚）

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Allianz Group

安联集团

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

AXA Group

安盛集团

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
Services & other entities

Munich Re

慕尼黑再保险

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
Services & other entities

Swiss Re

瑞士再保险

Confirm the actual insurer or claims administrator on your policy. This entry is not a promise of medical insurance cover.

Ask about policy coordination
International

Zurich Insurance

苏黎世保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination
International

Generali

忠利保险

Coverage, hospital network, and authorization must be checked for your exact policy.

Ask about policy coordination

The directory includes brand names, regional entities, and service contacts. Some names may be historical; the current legal insurer and administrator stated in your policy and subsequent notices take precedence. Brokers, service companies, hospital insurance contacts, and reinsurers are grouped separately.

THE ESSENTIALS

Three terms. Different roles.

Coverage, authorization, and payment are connected, but they are not the same thing.

Direct billing

The hospital bills the insurer for eligible costs when an arrangement is approved. Deductibles, co-payments, and excluded items may still be yours to pay.

Confirm the exact hospital and plan

Pre-authorization & GOP

An insurer may need to approve planned treatment in advance. A guarantee of payment specifies what it agrees to pay, subject to its terms and limits.

Get the decision in writing

Pay and claim

You pay the provider, keep the required documents, and submit a claim. Reimbursement depends on your policy and the insurer’s assessment.

Confirm documents and deadlines

BEFORE YOU BOOK

The questions
that make a difference.

A worldwide label does not, by itself, confirm payment for a particular treatment at a particular hospital.

Open the claims checklist
01

Is mainland China included?

Confirm geographic cover, planned treatment abroad, and any residency requirements.

02

Is this treatment covered?

Ask about exclusions, pre-existing conditions, limits, and any waiting period.

03

What needs approval first?

Check whether the hospital, admission, procedure, or specific medicine needs authorization.

04

What will I pay myself?

Clarify deductibles, co-payments, non-covered items, and possible deposits.

INSURER RESOURCES

Confirm coverage directly with your insurer.

Official information for existing policyholders. Use the member contact on your own policy to confirm coverage and approval. We do not sell insurance.

AC

Allianz Care

Pre-authorization process and forms

Official guidanceBG

Bupa Global

Customer guide to pre-authorization

Official guidanceCG

Cigna Global

Official claims information

Official guidance

Resources reviewed September 10, 2026. Your current policy and written insurer confirmation take precedence.

CLEAR EXPECTATIONS

Common questions about
insurance coordination

Does insurance automatically cover CAR-T?+

No. Ask your insurer about the exact therapy, indication, treating center, authorization requirements, benefit limits, and any clinical-trial exclusion. Obtain written confirmation before committing to care.

Do you sell insurance or guarantee claims?+

No. We provide coordination and help you prepare questions and documents. We do not issue policies, make coverage decisions, or guarantee approval or reimbursement.

Will new travel insurance cover my planned treatment?+

Do not assume so. Ask the insurer specifically about travel for treatment, pre-existing conditions, and planned procedures before buying. General travel cover should not be treated as confirmed medical-treatment funding.

How long will a claim take?+

The insurer sets its own process and timing. Complete documents may help avoid delays, but no approval or payment date is guaranteed by ChinaCare Passage.

LET’S TAKE THE NEXT STEP

Your questions.
A conversation that helps.

Tell us what you are looking for. We’ll help you understand how to begin.

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